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Ok Login Home Knowledge Base News Tickets Community Back to Community Threads 2 Getting relay error on incoming mail from 3 party despite SPF settings Question asked by Allan Romme Mark sometimes they get confused with our questions and their answers do not meet our criteria :P What did your delivery log say? Cancel Ban User × Ban IP Address Are you sure you want to ban this IP Address? Cancel Ban User × Ban IP Address Are you sure you want to ban this IP Address?

Simply enter your email address OR username in order to reset your password. Cancel Delete 0 Allan Romme RepliedOctober 22, 2014 at 11:42 AM Mark As AnswerMarked As Answer Hi Bruce The sending application are not using our mail SmarterMail, they are using Will app reciate your assistance. Cancel Ban User × Delete Confirmation Are you sure you want to delete this post? https://portal.smartertools.com/kb/a2628/550-authentication-is-required-for-relay-when-sending-email.aspx

Server Error 550 Authentication Required

Mail file permissions are not readable or are incorrect All our servers store email in the "mail" directory of the "home" folder of your cPanel account. Cancel Ban User × Delete Confirmation Are you sure you want to delete this post? Have you tried rebooting the server on which SmarterMail is installed? For faster and more reliable delivery, add noreply@smartertools.com to your trusted senders list in your email software.

Email Address OR Username Cancel Reset Email × Please log in below Username

Cancel × Delete Confirmation Are you sure you want to delete the thread? Simply enter your email address OR username in order to reset your password. Cancel Ban User × Delete Confirmation Are you sure you want to delete this post? 550 Please Turn On Smtp Authentication Cancel Ban User × Ban IP Address Are you sure you want to ban this IP Address?

I hope this helps to answer your question, please let us know if you require any further assistance. Under the Outgoing Mail Server, check the "My server requires authentication" check box. Make certain you have both PRIVACY and ACCEPTABLE USE policies which are publicly visible on the website associated with the FQDN of your SmarterMail (or other) MX server (they will be https://portal.smartertools.com/community/a86622/strange-problem-550-authentication-is-required-for-relay.aspx Cancel Delete 0 Scot Desort RepliedAugust 25 at 9:23 AM Mark As AnswerMarked As Answer I am on 15.2 and have ONE user in a domain getting 550 OUTGOING SMTP NOT

IE: Is anyone using a an AOL [or other account] to send and using the account on your server to receive? The Server Responded: 550 Smtp Auth Is Required Click Apply. I have not tried to reboot the server, I guess that would be the next step. If it was a minor version upgrade, did you stop both the SmarterMail service and the IIS service, do the upgrade and then restart the service?

550 Authentication Required Gmail

Cancel Ban User × Ban IP Address Are you sure you want to ban this IP Address? SmarterTrack SmarterMail SmarterStats General Discussion Product Tools and Utilities Hit ENTER after each Tag to add it to your post; Numbers in parentheses represent the Tag's usage. Server Error 550 Authentication Required If the file permissions are corrupted ( sometimes caused by server moves, back up restorations, or recently uploaded files through FTP, etc.) you will get this error for all your emails. 550 Authentication Is Required For Relay Smartermail Cancel × Delete Confirmation Are you sure you want to delete the thread?

If you get "550 No Such User Here" bounces sending from your server to another server, you most likely will need to contact the host or email administrator of the server Login Home Knowledge Base News Tickets Community "550 Authentication is Required for Relay" when Sending Email SmarterMail > Troubleshooting When attempting to send email using Microsoft Outlook, Outlook Express, or other Reply Post a Comment Name: Email Address: Phone Number: Comment: Submit Please note: Your name and comment will be displayed, but we will not show your email address. 18 Questions & Ok Login Home Knowledge Base News Tickets Community Back to Community Threads 1 Why do I get relay access denied errors from other servers? 550 Smtp Auth Is Required For Message Submission On Port 587

notexample.com. 85619 IN NS ns2.somenameserver.com. ;; ADDITIONAL SECTION: notexample.com. 13322 IN A 25.22.80.62 ns2.somenameserver.com. 18391 IN A 25.22.80.62 ns1.somenameserver.com. 18391 IN A 25.22.67.43 ;; Query time: 1 msec ;; SERVER: 74.124.198.200#53(74.124.198.200) Only local email goes through. Reply Suresh n/a Points 2015-06-29 3:06 am Please Help, Mails not working Delivery to the following recipient failed permanently: [email protected] details of permanent failure:Google tried to deliver your Cancel Ban User × Ban IP Address Are you sure you want to ban this IP Address?

Also I'm not sure what SRS as I've never seen it in the settings. × Report Abuse Offensive LanguageWrong CategorySpam Cancel Send Report × Ban User Are you sure you want Sender Not Authorized For Relay Office 365 But now we got a similar with a customer that use zendesk for helpdesk system. Cancel Delete 0 Bruce Barnes RepliedSeptember 24, 2014 at 11:31 PM Mark As AnswerMarked As Answer Glad the mail server config document was helpful.

Can I fix it or should the sender contact his e-mail service (Google)?

Emails are Temporarily DeferredSmarterMail > TroubleshootingRestore a User's Account, Folders, or EmailsSmarterMail > Server Configuration and ManagementCommon Email Delivery ErrorsSmarterMail > TroubleshootingBehavior of Drafts in Mail Clients Using IMAPSmarterMail > Desktop That is what happened ... In your smtp log, this line: cmd: MAIL FROM: SIZE=15426 is the sender a gmail address? Error 550 Outlook is the sending appliance using the SAME DOMAIN/USERNAME to send the message?

I had never had this issues before, they just started about two weeks ago when upgraded to latest version... Web Hosting Business Hosting VPS Hosting Dedicated Servers Enterprise Hosting Solutions Reseller Hosting WordPress Hosting Launch Assist⢠Managed Hosting Domain Names Web Design Services Hosting Features SSD Hosting Shared cPanel Hosting We did include the SendGrid SPF settings but it did not solve the problem. Close Login × Not Logged In You must be logged in to perform this action.

If you are using a 3rd party application like Google APPs, you will need the routing set to remote. From what version to what version? [Some major version upgrades may require additional setting changes in SmarterMail.] If it was a major version upgrade, did you uninstall the prior version If your nameservers and DNS are correct, then you will need to check the email routing. For faster and more reliable delivery, add noreply@smartertools.com to your trusted senders list in your email software.

Email Address OR Username Cancel Reset Email × Please log in below Username

Too much for me to fully understand or explain which is why I am grateful for the quick, knowledgeable assisatance. Finallywe solved it by adding the IP from SendGrid on the "SMTP Authentication Bypass".