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Sophos Installation Failed With Error Code 1603

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The particular line, which seems to be interesting for you, would be:18.08.2014,17:36:59,Informationen,Information 25010. The associated log Sphos_Server64msi-.log is in %ProgramData%\Sophos\Management Installer\. log file has the following at the end:31/05/2012 12:57:30, INFO : Ended installing Database32.msi 31/05/2012 12:57:32, INFO : Installation of Database succeeded 31/05/2012 12:57:32, INFO : Verifying files in folder 31/05/2012 Exception thrown by custom action: System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> EncryptionCustomActions.SgnApiException: You do not have sufficient rights to perform the action. click site

Upgrade code: {32FF7557-4C84-4E2E-B917-EE09D8E59FDE}3/12/2013 5:06:17 PM, INFO : System Property Check: Sophos EM Console must not be installed on this computer - PASSED3/12/2013 5:06:17 PM, INFO : Running System Property Check: Sophos I have no idea, what to do, also that "process monitor program" didn't help, since the problem has shifted from that Windows Installer to Sophos.Best Regards!:52747 Sophos ES setup.log View Hide Upgrade code: {D4667A84-D644-40DA-8344-F1D9839C1BB4}3/12/2013 5:06:17 PM, INFO : System Property Check: Sophos Safeguard Policy Editor installed on this computer - PASSED3/12/2013 5:06:17 PM, INFO : Running System Property Check: Sophos Safeguard Policy I've never seen that before, but I'm not sure, if these two executables are necessary. (They should be, right?

Installation Of Sophos Update Manager Failed With Error Code 1603

We'd love to hear about it! We then uninstalled the other 2 components (database and update manager) and reinstalled the product. and Diagnosing problems with updates ....

  1. Evidence of the policy being received would be updating credentials being populated in the Sophos AutoUpdate configure dialog.
  2. Alternatively for licensed products open a support ticket.
  3. Tip: Searching the MSI log file for the text: Return value 3 should help you identify a custom action that is failing and provide more details on the failure.
  4. So there a place i can downlaod it?:38405 jak 0 14 Mar 2013 4:46 AM Hi,Did you copy:C:\sec_52\tools\obfuscationutil.exeto32-bit computer:C:\Program Files\Sophos\Enterprise Console\64-bit computer:C:\Program Files (x86)\Sophos\Enterprise Console\and run it from the new location?Regards,Jak:38407

Every comment submitted here is read (by a human) but we do not reply to specific technical questions. or under C:\ProgramData\ depending on your OS. I did a search for it on my computer and i didnt find it. Sophos 1603 This will facilitate a solutionif you need to log a call with Sophos Technical Support.

Upgrade code: {4ED6795A-1166-4277-B059-5189544286FE} 1/31/2013 2:38:12 PM, INFO : System Property Check: Sophos Help Desk must not be installed on this computer - PASSED 1/31/2013 2:38:12 PM, INFO : Running System Property Installation Of Sum.msi Failed With Error Code 1603 Sophos DLL: C:\Windows\Installer\MSIF067.tmp, Entrypoint: DeobfuscatePasswordAction start 17:06:25: DeobfuscatePassword.DeobfuscatePassword: Initialized.DeobfuscatePassword: Deobfuscating: OBFUSCATEDSERVERPASSWORD to SERVER_USERNAMEPASSWORDDeobfuscatePassword: Error 0x80004005: Standard exceptionDeobfuscatePassword: Error 0x80004005: Exception caughtCustomAction DeobfuscatePassword returned actual error code 1603 (note this may not be That is, the HiWi-ComputerI tried to deinstall Sophos AutoUpdate via "Programs and Features", but it somehow requires me to have the file "Sophos AutoUpdate.msi". Upgrade code: {7A81AAEB-E07D-4E38-A36B-9B91FA0BA578}3/12/2013 5:06:17 PM, INFO : System Property Check: Sophos EM Library must not be installed on this computer - PASSED3/12/2013 5:06:17 PM, INFO : Running System Property Check: Support

For a more detailed log regarding the update failure, check the SophosUpdate.log which can be found under the logs directory of Sophos AutoUpdate. Sophos Error Status 1603 Contact your support personnel.
MSI (s) (38:20) [

Installation Of Sum.msi Failed With Error Code 1603 Sophos

If this has not resolved the issue please see the parent article to this issue for related/ similar errors and further troubleshooting advice:Sophos Enterprise Console...Installation Failed. E.g.ΓΌ. Installation Of Sophos Update Manager Failed With Error Code 1603 It may well be that the client goes on to obtain the updating policy after closing the installer and is then able to successfully update on the next scheduled updating check. Sophos Error Code 1603 Database page will not be displayed 1/31/2013 2:37:30 PM, INFO : Changed installation value: DATABASE_SERVERNAME="(local)\SOPHOS" DATABASE_CONNECTIONSTRING="" 1/31/2013 2:37:30 PM, INFO : Changed installation value: SERVER_FEEDBACKENABLED="0" 1/31/2013 2:37:30 PM, INFO : Changed

About to call: Initialize Succeeded: Initialize About to call: InitializeDatabaseEx Succeeded: InitializeDatabaseEx About to call: AuthenticateOfficer MSI (s) (38!64) [13:06:18:308]: Product: Sophos Management Server -- 1: You do not have sufficient get redirected here Yes No Comment Submit Sophos Footer T&Cs Help Cookie Info Contact Support © 1997 - 2016 Sophos Ltd. Article:120453 144 Cause A reboot is required to complete the installation. Important: It is strongly recommended you check article 120448first as it is the most common occurrence for installation failure. Sophos 114627

Database page will not be displayed3/12/2013 5:05:33 PM, INFO : Changed installation value: DATABASE_SERVERNAME="ULABSQL01\SOPHOS" DATABASE_CONNECTIONSTRING=""3/12/2013 5:05:33 PM, INFO : Changed installation value: SERVER_FEEDBACKENABLED="1"3/12/2013 5:05:33 PM, INFO : Changed installation value:3/12/2013 5:05:33 Upgrade code: {D4667A84-D644-40DA-8344-F1D9839C1BB4} 31/05/2012 12:55:27, INFO : System Property Check: Sophos Safeguard Policy Editor installed on this computer - PASSED I'll wait until later this afternoon when things are a bit DLL: C:\Windows\Installer\MSI8069.tmp, Entrypoint: StartSAVServicesCustomAction StartSAVServices returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)So that computer failed because the SAV Service failed to http://phabletkeyboards.com/error-code/sophos-installation-of-database-64-msi-failed-with-error-code-1603.php This may be a few too many lines but here you go:RegAddValue(Name=URLUpdateInfo,Value=http://www.sophos.com/support/updates,)MSI (s) (E4:58) [14:41:02:660]: Executing op: RegAddValue(Name=URLInfoAbout,Value=http://www.sophos.com,)MSI (s) (E4:58) [14:41:02:660]: Executing op: RegAddValue(Name=UninstallString,Value=#%MsiExec.exe /X{00F8AB29-7566-4D24-AED3-F035FE3E1599},)MSI (s) (E4:58) [14:41:02:660]: Executing op: RegCreateKey()MSI

If you need technical support please post a question to our community. Sophos Safeguard Error 1603 Sophos Community Search User Help Site Search User communities Email Appliance Endpoint Security and Control Free Tools Mobile Device Protection PureMessage Reflexion SafeGuard Encryption Server Protection Sophos Central Sophos Clean Sophos What To Do Attempt to manually remove Sophos Management Communication System from Add or Remove Programs or Programs and Features. 133 Cause The Sophos Central installer has failed to remove an

The installation of one or more products has failed.

To determine which action has failed during the installation, search for the error generated during installation. Please contact customer support.Does anybody have any idea, how to fix this? What To Do The MSI installation logs of the MCS package should be checked to identify an issue with the installation. Sophos Management Server Won T Uninstall Upgrade code: {AC0DE50E-751A-4081-8F5B-8DC7ACBBBD4A} 1/31/2013 2:38:12 PM, INFO : SEC 2.x is not installed on local system.

Return value 3.:38401 jak 0 14 Mar 2013 4:18 AM Hi,Looks like this is part of it:http://www.sophos.com/en-us/support/knowledgebase/116519.aspxIn the registry key:HKEY_LOCAL_MACHINE\SOFTWARE\[wow6432node]\Sophos\EE\Management Tools\DatabaseUserAre you using a clear text pass?If so, maybe use the The latter suggests to contact Support for all custom actions except 'Move Folders'. Error 997. http://phabletkeyboards.com/error-code/sophos-installation-of-management-server-failed-with-error-code-1603.php Upgrade code: {4ED6795A-1166-4277-B059-5189544286FE}3/12/2013 5:06:17 PM, INFO : System Property Check: Sophos Help Desk must not be installed on this computer - PASSED3/12/2013 5:06:17 PM, INFO : Running System Property Check: Sophos

Connection string: Provider='sqloledb'; Data Source=''; Initial Catalog='master'; Integrated Security='SSPI'; - Error: Unspecified error, Description: [DBNETLIB][ConnectionOpen (Connect()).]SQL Server does not exist or access denied.3/12/2013 5:05:50 PM, INFO : Checking for presence of Some 64-bit/32-bit problem... Im sure you cant skip versions. For example, the log file: 'Sophos MCS Install Log.txt' under %temp% or 'C:\windows\temp\' Tip: Searching the MSI log file for the text: Return value 3 should help you identify a custom

E.g.C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp\Which may also hint at the problem.Regards,Jak:52315 PF 0 31 Jul 2014 4:33 PM Regarding the computer in room 21, I will have another look at it and keep you up