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Sophos Installation Of Database 64.msi Failed With Error Code 1603

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First seen in Enterprise Console 5.0.0 Fixed in Enterprise Console 5.0.0 - Build H3 released on 13th December 2011 Cause This is a high-level error and only mentions that the MSI Click here to go to the product suggestion community unable to upgrade from EC 5.0 to 5.2 Hi,When I try to update from enterprise console 5.0 to 5.2 it get the Sophos_Database[32|64]msi [timestamp].log Logs installation of the Sophos databases. A good tip for troubleshooting MSI logs in general is to search for the text: Return value 3. More about the author

AssemblyName: SGMComponentManS, Version=6.2.0.9, Culture=neutral, PublicKeyToken=477ad77cf9ac4e6c, processorArchitecture=MSIL, AppContext: , InstallMode: -4MSI (s) (B4:A0) [13:11:39:532]: Pathbuf: 0, pcchPathBuf: 0MSI (s) (B4:A0) [13:11:39:564]: MsiProvideAssembly is returning: 1607MSI (s) (B4:A0) [13:11:39:564]: Entering MsiProvideAssembly. or Encryption Update failed. If the Enterprise Console server is a Domain Controller, check Active Directory. AssemblyName: SGMComponentManS, Version=6.2.0.9, Culture=neutral, PublicKeyToken=477ad77cf9ac4e6c, processorArchitecture=MSIL, AppContext: , InstallMode: -4MSI (s) (B4:A0) [13:11:39:501]: Pathbuf: 0, pcchPathBuf: 0MSI (s) (B4:A0) [13:11:39:532]: MsiProvideAssembly is returning: 1607MSI (s) (B4:A0) [13:11:39:532]: Entering MsiProvideAssembly.

Installation Of Sophos Update Manager Failed With Error Code 1603

Log file name Description Sophos_bootstrapper [TimeStamp].log Created by 'setup.exe' and details all the options selected during the installer and constructs the MSI commands that will be executed. Click here to go to the product suggestion community Sophos Management Server Installation Failed - MSI terminated unexpectedly Hi,I migrated Sophos from a server which had the 4.7 version to the About to call: Initialize Succeeded: Initialize About to call: InitializeDatabaseEx Succeeded: InitializeDatabaseEx About to call: AuthenticateOfficer MSI (s) (38!64) [13:06:18:308]: Product: Sophos Management Server -- 1: You do not have sufficient The option to display the Encryption workflow in the Enterprise Console 5.1 installation should have been prevented on detection of the installed Policy Editor.

AssemblyName: Utimaco.SafeGuard.ConsoleException, Version=6.2.0.9, Culture=neutral, PublicKeyToken=477ad77cf9ac4e6c, processorArchitecture=MSIL, AppContext: , InstallMode: -4MSI (s) (B4:A0) [13:11:38:456]: Pathbuf: 0, pcchPathBuf: 0MSI (s) (B4:A0) [13:11:38:503]: MsiProvideAssembly is returning: 1607MSI (s) (B4:A0) [13:11:38:503]: Entering MsiProvideAssembly. AssemblyName: SGMGdmS, Version=6.2.0.9, Culture=neutral, PublicKeyToken=477ad77cf9ac4e6c, processorArchitecture=MSIL, AppContext: , InstallMode: -4MSI (s) (B4:A0) [13:11:39:813]: Pathbuf: 0, pcchPathBuf: 0MSI (s) (B4:A0) [13:11:39:844]: MsiProvideAssembly is returning: 1607MSI (s) (B4:A0) [13:11:39:844]: Entering MsiProvideAssembly. Click here to go to the product suggestion community Sophos Management Server Role Install Failed Hi all,We are trying to recover our Sophos Management Console on the same server where it Sophos Error Status 1603 AssemblyName: SGM_ReportTransClient, Version=6.2.0.9, Culture=neutral, PublicKeyToken=477ad77cf9ac4e6c, processorArchitecture=MSIL, AppContext: , InstallMode: -4MSI (s) (B4:A0) [13:11:39:361]: Pathbuf: 0, pcchPathBuf: 0MSI (s) (B4:A0) [13:11:39:392]: MsiProvideAssembly is returning: 1607MSI (s) (B4:A0) [13:11:39:392]: Entering MsiProvideAssembly.

The associated log Sphos_Server64msi-.log is in %ProgramData%\Sophos\Management Installer\. To find the actual location of the error please search for Return value 3.Christian:43617 Rhys_Asta 0 23 Sep 2013 7:59 PM thanks for the reply.... AssemblyName: SGM_LogTransClient, Version=6.2.0.9, Culture=neutral, PublicKeyToken=477ad77cf9ac4e6c, processorArchitecture=MSIL, AppContext: , InstallMode: -4MSI (s) (B4:A0) [13:11:39:174]: Pathbuf: 0, pcchPathBuf: 0MSI (s) (B4:A0) [13:11:39:205]: MsiProvideAssembly is returning: 1607MSI (s) (B4:A0) [13:11:39:205]: Entering MsiProvideAssembly. Click here to go to the product suggestion community Error code 1603 when upgrading from SEC 5.0 to 5.1 Hi,I'm currently trying to upgrade an existing SEC 5.0 installation to 5.1,

What To Do View the Sophos_Server32|64msi [date] [time].log and search for value 3 to find the error message generated during installation. Sophos Error Code 1603 Sophos Community Search User Help Site Search User communities Email Appliance Endpoint Security and Control Free Tools Mobile Device Protection PureMessage Reflexion SafeGuard Encryption Server Protection Sophos Central Sophos Clean Sophos Upgrade SEC including the encryption feature + import the existing certificates. AssemblyName: SGM_LogDotNet, Version=6.2.0.9, Culture=neutral, PublicKeyToken=477ad77cf9ac4e6c, processorArchitecture=MSIL, AppContext: , InstallMode: -4MSI (s) (B4:A0) [13:11:39:626]: Pathbuf: 0, pcchPathBuf: 0MSI (s) (B4:A0) [13:11:39:642]: MsiProvideAssembly is returning: 1607MSI (s) (B4:A0) [13:11:39:642]: Entering MsiProvideAssembly.

Installation Of Sum.msi Failed With Error Code 1603 Sophos

If the account is already a member of the group, delete the group.The Enterprise Console installer will automatically recreate these if it detects that they are not present during the installation. I`d try installing the upgrades in following.SEC 5.0SEC 5.1SEC 5.2:38363 QC 0 13 Mar 2013 1:01 PM Hello cptjck28,the bootstrapper log says that Server64.msi has failed. Installation Of Sophos Update Manager Failed With Error Code 1603 Once the registry keys are restored, the 'Sophos Management Service' service should be restarted to ensure it is still able to start. Sophos 114627 Connection string: Provider='sqloledb'; Data Source=''; Initial Catalog='master'; Integrated Security='SSPI'; - Error: Unspecified error, Description: [DBNETLIB][ConnectionOpen (Connect()).]SQL Server does not exist or access denied.3/12/2013 5:06:08 PM, INFO : Changed installation value: ENCDBVERSION="0"3/12/2013

log file contains the following:MSI (s) (38:9C) [13:05:51:981]: Invoking remote custom action. my review here Firstly installations of the Policy Editor are not compatible with the SEC Server on the same computer. Please extract the file and rename it toSmAgentApi.dll. Upgrade code: {0331EE5D-31F9-4BCD-8F99-44206C47CB02}3/12/2013 5:06:17 PM, INFO : System Property Check: Sophos Safeguard Center installed on this computer - PASSED3/12/2013 5:06:17 PM, INFO : Running System Property Check: Sophos Safeguard Client installed Sophos 1603

Completed API function: CreateMiscClassInstance(). thanks!RunExecutable:  Initialized. Error: 1168:43645 QC 0 24 Sep 2013 3:14 PM Hello Rhys_Asta,looks like some remains from the previous and accidentally uninstalled installation are causing the failures. click site We were able to uninstall it using Microsoft's FixIt utility.

It also contains results of all system checks. Sophos Safeguard Error 1603 About to call: Initialize Succeeded: Initialize About to call: SetDatabaseConnectionString Succeeded: SetDatabaseConnectionString About to call: ResetCertificateStore Succeeded: ResetCertificateStore About to call: AddP12ToCertStore Succeeded: AddP12ToCertStore About to call: AuthenticateOfficer MSI (s) (BC!2C) AssemblyName: SGMSignedFile_cs,version="6.2.0.9",publicKeyToken="477AD77CF9AC4E6C",processorArchitecture="MSIL",culture="neutral", AppContext: , InstallMode: -4MSI (s) (B4:A0) [13:11:40:016]: Pathbuf: 0, pcchPathBuf: 0MSI (s) (B4:A0) [13:11:40:047]: MsiProvideAssembly is returning: 1607MSI (s) (B4:A0) [13:11:40:047]: Entering MsiProvideAssembly.

Error: 1168 MSI (s) (F4:84) [09:31:08:059]: I/O on thread 3028 could not be cancelled.

Sophos Community Search User Help Site Search User communities Email Appliance Endpoint Security and Control Free Tools Mobile Device Protection PureMessage Reflexion SafeGuard Encryption Server Protection Sophos Central Sophos Clean Sophos You have repaired the SEC 5.0 installation inpreparationfor upgrading to Enterprise Console 5.1. Connection string: Provider='sqloledb'; Data Source=''; Initial Catalog='master'; Integrated Security='SSPI'; - Error: Unspecified error, Description: [DBNETLIB][ConnectionOpen (Connect()).]SQL Server does not exist or access denied. 1/31/2013 2:37:47 PM, INFO : Checking for presence Sophos Management Server Won T Uninstall When I change it to the obfuscated password (I got the same as the one you listed) and change the (UseClearText to 0) I can't start up the management service and

The account listed in thepermissionswithin MSMQ for the following queues: 'sophospatch_report' and 'sophospatch_reportreprocess'. All rights reserved. Error: 1168 MSI (s) (F4:84) [09:31:08:059]: I/O on thread 2108 could not be cancelled. http://phabletkeyboards.com/error-code/sophos-installation-of-management-server-failed-with-error-code-1603.php A custom action failed.

MSI (s) (F4:D4) [09:31:08:059]: Executing op: Header(Signature=1397708873,Version=500,Timestamp=1127762872,LangId=1033,Platform=589824,ScriptType=2,ScriptMajorVersion=21,ScriptMinorVersion=4,ScriptAttributes=1) MSI (s) (F4:D4) [09:31:08:059]: Executing op: DialogInfo(Type=0,Argument=1033) MSI (s) (F4:D4) [09:31:08:059]: Executing op: DialogInfo(Type=1,Argument=Sophos Management Server) MSI (s) (F4:D4) [09:31:08:059]: Executing op: RollbackInfo(,RollbackAction=Rollback,RollbackDescription=Rolling back For example, if the database account is a domain account, it should be the short NetBIOS form of the domain name. Stop the following services: Sophos Message Router Sophos Management Service Sophos Patch Server Communicator Take a backup of the SOPHOS50 and SOPHOSPATCH databases. Click here to go to the product suggestion community Re: Enterprise Console v 5.2 has been released - Problems with upgrade I just attempted the

DLL: C:\Windows\Installer\MSIF067.tmp, Entrypoint: DeobfuscatePasswordAction start 17:06:25: DeobfuscatePassword.DeobfuscatePassword: Initialized.DeobfuscatePassword: Deobfuscating: OBFUSCATEDSERVERPASSWORD to SERVER_USERNAMEPASSWORDDeobfuscatePassword: Error 0x80004005: Standard exceptionDeobfuscatePassword: Error 0x80004005: Exception caughtCustomAction DeobfuscatePassword returned actual error code 1603 (note this may not be All rights reserved. E.g. Sophos Community Search User Help Site Search User communities Email Appliance Endpoint Security and Control Free Tools Mobile Device Protection PureMessage Reflexion SafeGuard Encryption Server Protection Sophos Central Sophos Clean Sophos

Exception thrown by custom action: System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> EncryptionCustomActions.SgnApiException: You do not have sufficient rights to perform the action. If you have any doubt, please consult with Sophos support before continuing. Failed to add user to group. (-2147463168 USER Sophos DB Admins )
MSI (s) (D0:70) [15:31:38:815]: User policy value 'DisableRollback' is 0
MSI (s) (D0:70) [15:31:38:815]: Machine policy value 'DisableRollback' is Do you have a full bootrap log from the install to see the result of the check?

Note the one character difference. @RBGE: Enterprise Console does not take over the data from the Safeguard DB. AssemblyName: SGMGdmS,version="6.2.0.9",publicKeyToken="477AD77CF9AC4E6C",processorArchitecture="MSIL",culture="neutral", AppContext: , InstallMode: -4MSI (s) (B4:A0) [13:11:39:735]: Pathbuf: 0, pcchPathBuf: 0MSI (s) (B4:A0) [13:11:39:751]: MsiProvideAssembly is returning: 1607MSI (s) (B4:A0) [13:11:39:751]: Entering MsiProvideAssembly.