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Sophos Installation Of Sum.msi Failed With Error Code 1603

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I tried a local account and it failed also.:57824 QC 0 2 Jul 2015 9:24 PM Hello ptex,failed ... Yes No Comment Submit Sophos Footer T&Cs Help Cookie Info Contact Support © 1997 - 2016 Sophos Ltd. Click here to go to the product suggestion community SEC 5.1 to 5.2 Upgrade Failed Hi,I sucessfully upgraded from SEC 4.5 to 5.1 without issue and now I'm trying to go Contact your support personnel.

Now this is just the Properties dump and doesn't show the location of the actual error - anyway I assume it's probably the IS_ValidateDomainToken custom action, preceded by IS_ParseStoredUserData which reads I'm pretty sure I did this a while back ... MSI (s) (9C:E0) [19:25:27:042]: Hello, I'm your 32bit Elevated custom action server. It should have some detail on the [email protected]: according to the Upgrade Guide you should be able to upgrade from 5.0.Christian:38365 cptjck28 0 14 Mar 2013 2:52 AM I look at

Sophos Error Code 1603

They should all be the same account. Return value 3.:38401 jak 0 14 Mar 2013 4:18 AM Hi,Looks like this is part of it:http://www.sophos.com/en-us/support/knowledgebase/116519.aspxIn the registry key:HKEY_LOCAL_MACHINE\SOFTWARE\[wow6432node]\Sophos\EE\Management Tools\DatabaseUserAre you using a clear text pass?If so, maybe use the The DatabaseUserPassword value should be the obfuscated form of the password for the Windows database account.

Product Version: 1.3.1.168. http://i.imgur.com/2IdaHIG.png I added the Read and Execute NTFS permissions for the Domain\SophosUpdateMgr on the%ProgramData%\Sophos\Update Manager\Update Manager\ directory. SEC 5.4 on 2008R2 64-bits, and the SUM update fails with 1603. So a default install on a SEC server called "Sophos" would be: Sophos;Sophos;SophosUpdateMgr;0; Once modified trigger a SUM update to complete the upgrade.

We'd love to hear about it! Sophos Update Manager Installation Cannot Continue Is Not A Valid Domain Name Marc msavignac 0 29 Jun 2016 6:17 PM In reply to msavignac: Hello Christian, I ran the installer for SEC 5.4.0 again. Technical Information The Sophos_bootstrapper

Upgrade code: {7A81AAEB-E07D-4E38-A36B-9B91FA0BA578}3/12/2013 5:06:17 PM, INFO : System Property Check: Sophos EM Library must not be installed on this computer - PASSED3/12/2013 5:06:17 PM, INFO : Running System Property Check: Support Upgrade code: {981E37F0-4452-4E5E-8170-BE989B55ADD6}3/12/2013 5:06:17 PM, INFO : System Property Check: Sophos Safeguard Server installed on this computer - PASSED3/12/2013 5:06:17 PM, INFO : Running System Property Check: Sophos Safeguard Web Help The upgradeproceeds,however the account information is not available during the uninstall of Enterprise Console 5.0 which leads to the failure. Note: Before running the tool, it should be copied to the 'Enterprise Console' directory under Program files.

Sophos Update Manager Installation Cannot Continue Is Not A Valid Domain Name

If the database account is a local account, then it should contain the NetBIOS form of the computer name. Error code 80040401. Sophos Error Code 1603 Return value 3.:34825 polarbear 0 30 Oct 2012 9:29 PM Yes, I did install with local accounts instead of domain accounts and it worked.:34829 Sophos Footer T&Cs Help Cookie Info Contact Sophos 1603 Important: If you have not already done so please also read the parent article to this issue for related/ similar errors to ensure this article applies:Sophos Enterprise Console...Installation Failed.

DLL: C:\Windows\Installer\MSIF056.tmp, Entrypoint: SetRMSParentDirMSI (s) (24!B8) [17:06:25:486]: PROPERTY CHANGE: Adding SOPHOS.A42953EB_3852_4E7A_82AB_8C060787C9A7 property. my review here Its value is 'RIEDONINC'.Action start 22:02:10: IS_ParseUsernameToTokens.MSI (s) (78:60) [22:02:10:624]: Skipping action: SetIS_NET_API_LOGON_DOMAIN_TOKEN (condition is false)MSI (s) (78:60) [22:02:10:624]: Skipping action: SetIS_NET_API_LOGON_USERNAME_TOKEN (condition is false)MSI (s) (78:60) [22:02:10:624]: Doing action: IS_ValidateDomainTokenAction Upgrade code: {4FCCD9CC-6CD2-471A-9894-C0F05552A22E} 1/31/2013 2:38:12 PM, INFO : System Property Check: Sophos Safeguard Web Help Desk installed on this computer - PASSED 1/31/2013 2:38:12 PM, INFO : Entered Ready to Upgrade Technical details The registry key:HKLM\SOFTWARE\[Wow6432Node]\Sophos\EE\Management Tools\DatabaseUser,contains account information the 'Sophos Management Service' service uses to connect to the Sophos database.

  1. You have repaired the SEC 5.0 installation inpreparationfor upgrading to Enterprise Console 5.1.
  2. Can't for the life of me figure how the localmachine and default username ended up in there ...
  3. There is no SophosUpdateMgr local account on the machine where SEC is installed.
  4. The SUM account is used in the file system's ACLs and the updating policies and it's not evident what effects a change should have.
  5. Sophos Community Search User Help Site Search User communities Email Appliance Endpoint Security and Control Free Tools Mobile Device Protection PureMessage Reflexion SafeGuard Encryption Server Protection Sophos Central Sophos Clean Sophos
  6. During the upgrade to Enterprise Console 5.1 the installer attempts to read the account information back from these keys.
  7. Run the Enterprise Console 5.0 installer from: C:\sec_50\ServerInstaller\setup.exe Complete a 'modify' adding the 'Database' component when requested.
  8. Note: This leaves the SOPHOS50 and SOPHOSPATCH databases attached.
  9. Server OS: Windows 2008 x64Enterprise Console version 5.4.0 (installed 22/06/2016), but the problems began before the update.

MsiQueryProductState return -110/4/2012 3:14:42 PM, INFO : System Property Check: SEC 1.x, 2.0 or 3.x must not be installed on this computer - PASSED10/4/2012 3:14:42 PM, INFO : Running System Property Important: The following steps will drop (delete) your SOPHOS50 database, it is vital that you confirm the databases were backed up successfully during this step before continuing. Upgrade code: {4ED6795A-1166-4277-B059-5189544286FE} 1/31/2013 2:38:12 PM, INFO : System Property Check: Sophos Help Desk must not be installed on this computer - PASSED 1/31/2013 2:38:12 PM, INFO : Running System Property http://phabletkeyboards.com/error-code/sophos-installation-of-database-64-msi-failed-with-error-code-1603.php Changing the DB account is possible because SQL uses the security group.

Tech support is not very responsive or good at this so now Im here. :57808 Cancel ptex 0 2 Jul 2015 6:51 PM I just spun up a win 8 Module C:\Program Files (x86)\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\auth\secLDAP\secldap.dll failed to register. Click here to go to the product suggestion community unable to upgrade from EC 5.0 to 5.2 Hi,When I try to update from enterprise console 5.0 to 5.2 it get the

To revert to a working Enterprise Console version 5.0 installation continue with the steps below.

QClWhat account is used in your updating policies (note that there is no requirement that it's the SUM account)? Return value 1.MSI (s) (78:60) [22:02:13:106]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'IS_ErrorActionForDomainValidationFailure'Action start 22:02:13: IS_ErrorActionForDomainValidationFailure.MSI (s) (78:60) [22:02:13:106]: Product: Sophos Article 113954has more information on the accounts requested during installation. Product Language: 1033.

Client Process Id: 19884.Event Xml: 1040 4 0 0x80000000000000 453905 Application SOPHOS_SERVER C:\ProgramData\Sophos\Update Manager\Working\Decoded-SDDM\A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1\SUM.msi 19884 (NULL) (NULL) I wonder if the last console upgrade did something funky/buggy? Copy this generated string to the registry key holding the password and revert usecleartext to 05. http://phabletkeyboards.com/error-code/sophos-installation-of-management-server-failed-with-error-code-1603.php Stop the following services: Sophos Message Router Sophos Management Service Sophos Patch Server Communicator Take a backup of the SOPHOS50 and SOPHOSPATCH databases.

Screenshot of Update Managers :http://imgur.com/dLmFWyJ Error code 80040401 in SOPHOS_SERVER update manager details with description "Software Update fails".It links to :https://www.sophos.com/en-us/support/knowledgebase/66111.aspx... Return value 1.MSI (s) (24:EC) [17:06:25:498]: Invoking remote custom action. Upgrade code: {981E37F0-4452-4E5E-8170-BE989B55ADD6} 1/31/2013 2:38:12 PM, INFO : System Property Check: Sophos Safeguard Server installed on this computer - PASSED 1/31/2013 2:38:12 PM, INFO : Running System Property Check: Sophos Safeguard First seen in Enterprise Console 5.1.0 Cause Manual modification of the Enterprise Console 5.0install to remove/clear the database user registry account details.

For some reason the install constantly fails. Current SUM version 1.5.8.11. Product Name: Sophos Update Manager. Upgrade code: {0331EE5D-31F9-4BCD-8F99-44206C47CB02}3/12/2013 5:06:17 PM, INFO : System Property Check: Sophos Safeguard Center installed on this computer - PASSED3/12/2013 5:06:17 PM, INFO : Running System Property Check: Sophos Safeguard Client installed

Run:ObfuscationUtil.exe -w --obfuscate passwordchanging password for the password you use.4. MsiQueryProductState return -13/12/2013 5:06:17 PM, INFO : System Property Check: SEC 1.x, 2.0 or 3.x must not be installed on this computer - PASSED3/12/2013 5:06:17 PM, INFO : Running System Property SEC 5.0.0.8I am trying to reinstall the enterprise console over again to change the user and password used for the db. Error… Members Knowledge Base Cancel This group requires membership for participation - click to join Thread Info State Not Answered Date msavignac Date 22 Jun 2016 7:56 PM Replies 13 replies

Looking again at the latest MSI log file I found this: Property(S): INSTALLDIR.AB2CCA78_E31E_4758_9EB0_BF5664C2EECF = C:\Program Files (x86)\Sophos\Enterprise Console\Remote Management System\Property(S): REINSTALLMODE = vdmusProperty(S): PackagecodeChanging = 1Property(S): ProductToBeRegistered = 1Property(S): ProductState = The Domain is set to the NetBIOS network name of the machine where SEC is installed (NFBMGM) and the UserName is SophosUpdateMgr which is a domain account (not local) without administratives Sophos Community Search User Help Site Search User communities Email Appliance Endpoint Security and Control Free Tools Mobile Device Protection PureMessage Reflexion SafeGuard Encryption Server Protection Sophos Central Sophos Clean Sophos