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Sophos Error During Package Synchronisation Cannot Create Stream

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All rights reserved. Backup the following registry key: For 32-bit systems this will be HKLM\SOFTWARE\Sophos\EE\Products\SophosPA\ For 64-bit systems this will be HKLM\SOFTWARE\Wow6432Node\Sophos\EE\Products\SophosPA\ Delete the above registry key Access the 'Update Managers' view in Sophos how do i go about putting my log in here to show you as your post keeps telling me that the content from it is not allowed in this community? :37857 QC Sophos Community Search User Help Site Search User communities Email Appliance Endpoint Security and Control Free Tools Mobile Device Protection PureMessage Reflexion SafeGuard Encryption Server Protection Sophos Central Sophos Clean Sophos http://phabletkeyboards.com/failed-to/smoni-failed-to-create-empty-document-error.php

Both also download ok on a Linux box (using wget) on our corporate network. I also tried using the --header option with the IP address with the same result. This can be the case when the SUMs have subscribed to different versions - perhaps it's related to the recent upgrade from 10.3.1 to 10.3.7 and the corresponding changes in the Makes me wonder if it's an external (network) component ...Christian:52837 VladGuan 0 21 Aug 2014 8:38 AM Hi Christian,I did some more testing.

Sonicwall Blocking Sophos Updates

All rights reserved. Sophos Community Search User Help Site Search User communities Email Appliance Endpoint Security and Control Free Tools Mobile Device Protection PureMessage Reflexion SafeGuard Encryption Server Protection Sophos Central Sophos Clean Sophos If the error persists I'd take a look at the proxy logs whether the proxy issues the 502 or just passes it on. If you can't locate it in the Event Viewer please check the SUMTrace logs (\D&S\All Users\Application Data\Sophos\Update Manager\Logs).Christian:39057 yeowkm 0 5 Apr 2013 1:33 PM what should i take note of

Closed fd 3 Retrying.:52855 QC 0 21 Aug 2014 2:39 PM Hello Vlad,this is fun :smileytongue:. Click here to go to the product suggestion community SUM not updating.....Sync failure: Cannot create stream Hi we were running Enterprise Console ver 5.0. 2 days back server crashed. I can't seem to find any related posts on Google.Edit: We are using SEC 5.1.Thanks in advance,Vlad:52615 Cancel QC 0 14 Aug 2014 2:05 PM Hello Vlad,assuming SUM doesn't lie (did Sophos Update Manager Software Delivery Failed Details: Cannot create stream C:/Documents and Settings/All Users/Application Data/Sophos/Update Manager/Update Manager/Warehouse/30882010-12-15 11:40:43 : EventLog: 3758112769 1 Inserts:> "F26F7EC0-1302-4DA7-8B6B-A5383051D41A" "Cannot create stream C:/Documents and Settings/All Users/Application Data/Sophos/Update Manager/Update Manager/Warehouse/3989" "RECOMMENDED" "SOPHOS"2010-12-15 11:40:43

Please retry your request. The others gave the following error (as I pressume those don't contain the binaries):File not found Firefox can't find the file at http://d2.sophosupd.com/update/639f8414c87cfb8f1c00595b74fb6374x000.dat. Failed To Download Valid Remote Customer File Content So I'd suggest what I had initially in mind anyway: Stop the SUM service and empty the Warehouse and Working folders. If Patch is required at the child level (requires Internet access and not supported in an air-gap environment), choose one of the following options appropriate to your set-up Update the child https://community.sophos.com/products/endpoint-security-control/f/sophos-endpoint-software/4950/sum-not-updating-sync-failure-cannot-create-stream CurrentResult: 6, Error: Cannot create stream C:/ProgramData/Sophos/Update Manager/Update Manager/Warehouse/265772014-12-04 08:58:09 : Package synchronisation started.2014-12-04 08:58:09 : Cmd-ALL << [I1012][c6ebf05d2fc35fab343dcb85099239c2x000.dat] Starting to synchronise file 'c6ebf05d2fc35fab343dcb85099239c2x000.dat'...2014-12-04 08:58:09 : Error during package synchronisation: Cannot

I'd expect something like Error Synchronize operation failed when synchronizing ..., it could be something else but as \Working isn't populated this seems to be the most likely.If the Logviewer doesn't Sophos Could Not Read From The Update Source Location Only the head office SOPHOS Server is downloading udpates from SOPHOS site. Alternatively for licensed products open a support ticket. When the parent is SEC4.x and the child is SEC5.0, SEC5.1 or SEC5.2 If Patch is not required at the child level Access the child machine Before you start ensure that

Failed To Download Valid Remote Customer File Content

Length: 149 [application/octet-stream] Saving to: “27d21b5a625e90938e2b483179aa040ax000.dat” 0K 100% 12.0M=0s 2014-08-21 12:22:57 (12.0 MB/s) - “27d21b5a625e90938e2b483179aa040ax000.dat” saved [149/149] The wget log for the non-working dat file:Setting --verbose (verbose) to 1 DEBUG output created Details: Cannot create stream C:/Documents and Settings/All Users/Application Data/Sophos/Update Manager/Update Manager/Warehouse/39892010-12-15 11:40:43 : EventLog: 3758112769 1 Inserts:> "F26F7EC0-1302-4DA7-8B6B-A5383051D41A" "Cannot create stream C:/Documents and Settings/All Users/Application Data/Sophos/Update Manager/Update Manager/Warehouse/4890" "RECOMMENDED" "SOPHOS"2010-12-15 11:40:43 Sonicwall Blocking Sophos Updates Check the file name for capitalisation or other typing errors. Decode Operation Failed With An Unexpected Error. Details Failed To Read Customer File Content Sophos Community Search User Help Site Search User communities Email Appliance Endpoint Security and Control Free Tools Mobile Device Protection PureMessage Reflexion SafeGuard Encryption Server Protection Sophos Central Sophos Clean Sophos

Details: Cannot create stream C:/ProgramData/Sophos/Update Manager/Update Manager/Warehouse/1487319/02/2013 15:46:18 Error Synchronize operation failed when synchronizing the protection data for product release 'Windows Endpoint Security and Control'. So just in case, please have a look at How to configure MIME types for a Web CID in IIS 7.0 (for other version there's a link in the article). Sophos Community Search User Help Site Search User communities Email Appliance Endpoint Security and Control Free Tools Mobile Device Protection PureMessage Reflexion SafeGuard Encryption Server Protection Sophos Central Sophos Clean Sophos First seen in Enterprise Console 5.0.0 Cause The child SUM is updating from a parent where the versions of Sophos Enterprise Console (SEC) are different (e.g., the parent is running SECv5.1 Failed To Read Customer File Content Sophos

Sophos Community Search User Help Site Search User communities Email Appliance Endpoint Security and Control Free Tools Mobile Device Protection PureMessage Reflexion SafeGuard Encryption Server Protection Sophos Central Sophos Clean Sophos And please make sure the linebreaks are preserved.Christian:39071 yeowkm 0 8 Apr 2013 10:54 AM 2013-04-08 10:31:29 : Decoding complete.2013-04-08 10:31:29 : Cmd-ALL << [S0003][D:\sophos\Working\.\Decoded-Sub0\8BAA10C1-3844-465E-919C-D778A5407708][ESCOSX][8BAA10C1-3844-465E-919C-D778A5407708][RECOMMENDED] The decode operation was successful (and The xml file generating the error contains the Patch metadata file set. http://phabletkeyboards.com/failed-to/sophos-error-1603-install.php it will show you which version SUM expects to be available for the selected (generic) version according to the metadata.

Thefollowing error will be recorded in the trace logs for this issue: Enterprise Console v5.2: Sync failure: Cannot create stream7f8acc562fd796ba43e8dc4441ba0394x000.xml Enterprise Console v5.1: Sync failure: Cannot create stream 70d5a8cb97e27fede48ab38eaf7c4ae7x000.xml Enterprise Console Sophos Update Manager Not Updating Enforcing product synchronisation ...2014-12-04 08:57:59 : Downloading remote customer file.2014-12-04 08:57:59 : Thu Dec 04 08:57:59 2014 - No action2014-12-04 08:57:59 : Thu Dec 04 08:57:59 2014 - No action2014-12-04 It should work, but the certificate would be invalid (you'd get the default Akamai certificate).

So it is just the 639f8414c87cfb8f1c00595b74fb6374x000.dat file.Kind Regards,Vlad:52819 VladGuan 0 20 Aug 2014 3:51 PM I just looked at our squid access log for when I download a working dat and the

The Ubuntu server I had success with was actually on the other segment where the Cisco router had the HTTP Inspection turned off.Cheers all for the help,Vlad:53329 Sophos Footer T&Cs Help And have you more than one subscription for SAVXP? All rights reserved. connected.

When i look at the logviewer.exe.  I see12/3/2014 10:49:57 AM Error Decoding of product release Sophos Update Manager version RECOMMENDED was not done because the synchronization failed.12/3/2014 10:49:57 AM Error Version Usually there is some additional information about the error nearby. It was a slightly different issue in my case, but still worth a shot.:55034 QC 0 4 Dec 2014 4:58 PM Hello cptjck28,you have to locate the initial error which is http://phabletkeyboards.com/failed-to/sophos-antivirus-error-1603.php In principle there's nothing special with an additional subscription (or particularly the Mac subscription).

It's not necessary as this doesn't look like a SUM/Warehouse problem - the file belongs to (at least) the Mac 9.1 version (a Mach-O binary, the Preflight script from the Anti-Virus Retrying. --2014-08-21 11:16:57-- (try: 2) http://d1.sophosupd.com/update/639f8414c87cfb8f1c00595b74fb6374x000.dat Connecting to d1.sophosupd.com|125.56.204.202|:80... We'd love to hear about it! The original error should be in one of the first events around the same time.

Note: Modifying the SEC install by running Setup.exe will recreate the SophosPA registry key, requiring step 1 to be actioned again. the SUM errors when importing the updates in the console, giving "Software delivery failed".Examination of the logs with logviewer.exe gives - Synchronize operation failed when synchronizing product release "Windows Endpoint Security Are they configured to update (Sources tab) just from the master or do they have Sophos as alternate source and are these additional SUMs or independent consoles (SEC) - and if, It is strange as it seems something on the CentOS 6.5 installation, other than iptables, squid and selinux is blocking scripts from being downloaded.I tried with the following and it made

The corresponding SUMTrace log might have a little bit more information. Error Synchronize operation failed when synchronizing product release 'Windows Endpoint Security and Control'. Christian:7059 IT-Monkey 0 16 Dec 2010 4:06 PM Here we go.  The main error seems to be synch errors.2010-12-15 11:40:16 : Package synchronisation started.2010-12-15 11:40:16 : Cmd-ALL << [I1012][1da90b76a90390c59d2522165e3b2b2ax000.dat] Starting to Sophos Community Search User Help Site Search User communities Email Appliance Endpoint Security and Control Free Tools Mobile Device Protection PureMessage Reflexion SafeGuard Encryption Server Protection Sophos Central Sophos Clean Sophos

Return code 0x80040f04Trace(2012-Aug-09 13:22:01): Unable to read file master.upd (Remote)Trace(2012-Aug-09 13:22:01): Unable to synchronise file root.upd.Trace(2012-Aug-09 13:22:01): Unable to synchronise file escdp.dat.Trace(2012-Aug-09 13:22:01): File root.upd recovered.Trace(2012-Aug-09 13:22:01): File escdp.dat recovered.Trace(2012-Aug-09 13:22:01):