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Sophos Error Codes

First, I got an error after I installed the Sophos Endpoint Security and Control Installer. There is a firewall blocking the installation process. What To Do No action is required, the computer should show correctly in Sophos Central. 101 Cause The Sophos Centralinstaller has been cancelled. Note: In the log file 'Sophos Endpoint Bootstrap_[TimeStamp].txt', you will also see and error such as: ERROR,There was an unexpected problem with the installation of Sophos Endpoint Security and Control. http://phabletkeyboards.com/sophos-error/sophos-antivirus-error-codes.php

Where are the installation logs? Failing which please supply this log to Sophos Technical Support. 121 Cause The Sophos Central installer has failed to uninstall a previous installation of Sophos AutoUpdate. Searching non-MSI log files When checking log files that are not generated by the Microsoft Installer program it generally takes experience in reading the particular log files so you understand what E.g. 2014: The server certificate could not be checked.
The 'MCSClient.log' file should be analysed to find the exact cause for the failure.

All rights reserved. Every comment submitted here is read (by a human) but we do not reply to specific technical questions. Some of our installers have 'custom actions' (like the Sophos Anti-Virus.msi installer) and hence checking the corresponding custom action log (the log file name will mention the phrase 'CustomActions Log') is

If you check the endpoint's ALC.log file you may find an error that is caused by the updating account (set in the Updating policy) failing to access the distribution point. Sophos Community Suche Benutzer Help Site Suche Benutzer communities Email Appliance Endpoint Security and Control Free Tools Mobile Device Protection PureMessage Reflexion SafeGuard Encryption Server Protection Sophos Central Sophos Clean Sophos When an error occurs, it flashes red. If you find another error phrase or code you can search the knowledgebase for that error.

If, for example, the share has only 'administrators' with read access and you push out from the console you may see a permanent ('stuck') orange arrow (pointing down) next to the Sophos Community Search User Help Site Search User communities Email Appliance Endpoint Security and Control Free Tools Mobile Device Protection PureMessage Reflexion SafeGuard Encryption Server Protection Sophos Central Sophos Clean Sophos All rights reserved. Sophos Autoupdate, Sophos Diagnostics Utility and Sophos System Protection are mising.Thanks for your help.:57927 Cancel Sophos Footer T&Cs Help Cookie Info Contact Support © 1997 - 2016 Sophos Ltd.

What are the log files called? Article:120450. 142 Cause Sophos Management Communication System (MCS) has been unable to register with Sophos Central servers. The network path was not found. For an exhaustive list of Windows Installer return codes see the following Microsoft article: http://msdn.microsoft.com/en-us/library/aa376931(v=vs.85).aspx.

  1. On the endpoint computer use the 'Resultant Set of Policy' window (Start | Run | Type: rsop.msc | Press return) to confirm the changes you made central for the Windows services
  2. Failing which please supply this log to Sophos Technical Support. 136 Cause The installation has failed to register with Sophos servers within the registration period (5 minutes).
  3. But that would be an extreme last resort, and this server has already been promoted to a DC in my domain.Thanks!:55328 Cancel
  4. QC 0 9 Jan 2015 3:13 PM Hello
  5. Article appears in the following topics Endpoint Security and Control Sophos UTM 9 Sophos UTM 9 > Endpoint Protection Endpoint Security and Control > Endpoint Protection Endpoint Security and Control >
  6. Follow the instructions here to capture an SDU.

Check that your computer conforms to the system requirements. 0x80070057 One or more arguments are invalid Close one or more programs and try again. Click Start | Run | Type: \\[computername]\C$\ | Press return (where [computername] is the hostname of the endpoint computer). i cand ping the central server by name from the endpoint, and ping the endpoint from the central server by nameThe only article i have found in the KB that talks What To Do In the first instance see article 120448.

See knowledgebase article 29287. [0x80070057]"I am running SEC 5.2.2, and the machine i am attempting to install endpoint on is a Windows Server 2012R2 Hyper-V VM. get redirected here Usage Instructions Navigate to the following MS Fix-It tool Website: http://support.microsoft.com/mats/Program_Install_and_Uninstall Either select Run Now or 'Advanced-Download to run on a different or disconnected computer' then Download (For use on computers Generally you can check for the first mentions of the phrases 'fail', 'failed', 'error' or ' E ' (with spaces before and after the letter). Click ‘Uninstalling’.

Note: If youreceivean error running the tool, ensure that you have .NET Framework 2.0 or 3.5 installed. Using the Microsoft Fix-It Tool Warning: The Microsoft Fix-It tool (Fix problems with programs that can't be installed or uninstalled) is not a Sophos tested or endorsed application, is it intended What To Do Using Regedit, check permissions of the following locations: HKLM\SOFTWARE HKLM\SOFTWARE\Classes HKLM\SOFTWARE\Classes\Interface HKLM\SOFTWARE\Classes\Typelib It is recommended that you consult a working computer running the same operating system for the navigate to this website What To Do There are various reasons for this failure, the'Sophos Endpoint Bootstrap_[TimeStamp].txt' log file will have a more specific error message which starts "ERROR", e.g.:
ERROR,There was an unexpected

Note:When protecting an endpoint computer from the console some installation logs are saved under the temporary folder for the Windows account used in the Protect computers wizard. If you need technical support please post a question to our community. Otherwise right-click the log, select 'Properties' and check the 'Created' and 'Modified' timestamps.

When no error occurs, the lights are either oncontinuously (i.e.

In the first instance it is therefore suggested to give the installation additional time to complete. Use the following checklist to ensure you can deploy endpoint software to the computer successfully: The computer is switched on and connected to the network. Note:This endpoint service is only required to be configured for Enterprise Console 5.0 and lower, Enterprise Manager and Sophos Control Center. Select Ctrl+F (or 'Edit' | 'Find...').

Return code Cause and resolution 0 Cause The Sophos Centralinstaller has completed successfully. If you have a Workgroup ('peer to peer') network you may not have the share set up. Jeder hier hinterlassene Kommentar wird von einem Mitarbeiter gelesen, wir antworten jedoch nicht auf spezifische technische Fragen. my review here All rights reserved.

Sophos Community Search User Help Site Search User communities Email Appliance Endpoint Security and Control Free Tools Mobile Device Protection PureMessage Reflexion SafeGuard Encryption Server Protection Sophos Central Sophos Clean Sophos Keep the%temp%\sdu\hostname_yyyymmdd_hhmmss_sdulog.zip so that support can investigate and troubleshoot. Article appears in the following topics Endpoint Security and Control Endpoint Security and Control > Management Endpoint Security and Control > Management > Enterprise Console Endpoint Security and Control > Management The tool may prompt for a restart once it has completed.

Therelevantlog will depend on the failed component. If you cannot delay using the Fix-It tool we will investigate the issue but with a lower priority. Click here to go to the product suggestion community Error code 147 Heyllo everyone,I'm getting error code 147 during MDT deployment of Sophos Cloud.Full error message is:Error logged for computer: Application Example: Note: Pressing the 'F3' key on the keyboard will move to the next mention of the word 'Sophos'; keep pressing F3 until you located the product required.

Anyway, I'd just run the install manually - using Protect computers is not mandatory. Alternatively for licensed products open a support ticket. The last dialogue will ask for feedback, select an option and click Next, then Close.