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Sophos Error Event Decode Unavailable

If you need technical support please post a question to our community. Reasons for the LSP being removed: Administrator explicitly removed it. 3rd party software installation or update removed it. This should only be the case if the computer is in the Unassigned group which has no updating policy. Other sites will randomly have 1 or 2 PC's that trigger this weekly.Any thoughts?:2046 Cancel MALeonard 0 24 Mar 2010 3:42 AM RE: "between 5 and 10 PC's there trigger http://phabletkeyboards.com/sophos-error/sophos-error-event-id-7023.php

Note: If only a small percentage of computers in any one group are affected, or computers from different groups are affected, we recommend moving computers to a new temporary group. Sophos Community Search User Help Site Search User communities Email Appliance Endpoint Security and Control Free Tools Mobile Device Protection PureMessage Reflexion SafeGuard Encryption Server Protection Sophos Central Sophos Clean Sophos For instance in our Member Service Center, between 5 and 10 PC's there trigger this error daily, where as at some sites, we have have none. Commonly the error is generated when our LSP has been removed or is being bypassed. https://community.sophos.com/kb/en-us/111316

Further Troubleshooting To view the Winsock catalog entries you can use Microsoft's Autoruns tool | 'Winsock Providers' tab or run the following command in a command prompt (Start | Run | Sophos Community Search User Help Site Search User communities Email Appliance Endpoint Security and Control Free Tools Mobile Device Protection PureMessage Reflexion SafeGuard Encryption Server Protection Sophos Central Sophos Clean Sophos The filtering driver has been bypassed or unloaded [0xa058000c] This error is also recorded in the SAV.txt log. All rights reserved.

We'd love to hear about it! Click on the Processes tab, click Add to allow an application to launch hidden processes and add the following files: swi_lspdiag.exe swi_lspdiag64.exe
This issue has been fixed in the Sophos Endpoint Sophos Community Search User Help Site Search User communities Email Appliance Endpoint Security and Control Free Tools Mobile Device Protection PureMessage Reflexion SafeGuard Encryption Server Protection Sophos Central Sophos Clean Sophos What To Do Our LSP has to be reset in the Winsock catalog.

The LSP is only updated during a reboot, and has been implemented this way to avoid disrupting network connectivity. Policy Compliance Apply the policy to the computer and, depending on network speed, allow time for the endpoint to reconfigure itself and report back to the console. Article appears in the following topics Endpoint Security and Control Endpoint Security and Control > Management Endpoint Security and Control > Management > Enterprise Console Endpoint Security and Control > Management https://community.sophos.com/products/endpoint-security-control/f/sophos-endpoint-software/5855/event-decode-unavailable-access-is-denied During the installation or updating of 3rd party software, the Winsock catalog was incorrectly configured by that installer.

If you need technical support please post a question to our community. Article appears in the following topics Endpoint Security and Control Endpoint Security and Control > Endpoint Protection Did this article provide the information you were looking for? Yes No Comment Submit Sophos Footer T&Cs Help Cookie Info Contact Support © 1997 - 2016 Sophos Ltd. And it's currently showing that error message.I was able to find this forum topic detailing a similar situation, but I tried the suggestion in it and the error still persists.

Any ideas?Thank you,JPx:46115 Cancel Sophos Footer T&Cs Help Cookie Info Contact Support © 1997 - 2016 Sophos Ltd. https://community.sophos.com/products/endpoint-security-control/f/sophos-endpoint-software/244/enterprise-console-4-0-event-decode-unavailable All rights reserved. Christian:5000 Sophos Footer T&Cs Help Cookie Info Contact Support © 1997 - 2016 Sophos Ltd. To resolve: Allow the processes in the firewall policy in Enterprise Console as follows: In the advanced Firewall Policy configuration dialog, under Configurations, click Configure next to a location you want

The issue should only occur once, therefore, you can safely remove these events from your console in order to resolve this issue. http://phabletkeyboards.com/sophos-error/sophos-error-3061.php Problem with the operating system. See 'Re-activatingthe Sophos LSP' below. Every comment submitted here is read (by a human) but we do not reply to specific technical questions.

Or did you receive an error? Reinstate the original policy settings that were changed in steps 1 and 2 above. Reasons for the LSP being bypassed (it is visible in the Winsock catalogbut is not actually working - see 'Further Troubleshooting' below): Administrator reconfigured the Winsock catalog and this broke our click site If the error re-occurs and you chose to re-protect the endpoint(s), follow the steps inRe-activating the Sophos LSP below before contacting us.

All rights reserved. Device control failed to process device: deviceId=IDE\DISKSAMSUNG_HD080HJ/P_______________________ZH100-46\30534544314A4C47333837383931202020202020, errorCode=0x80070005.I will either have to turn off email notification (which I don't want to do because I want to be alerted when someone plugs We'd love to hear about it!

Sophos Community Search User Help Site Search User communities Email Appliance Endpoint Security and Control Free Tools Mobile Device Protection PureMessage Reflexion SafeGuard Encryption Server Protection Sophos Central Sophos Clean Sophos

We'd love to hear about it! Uncheck the 'Enable web control' option. This allows the majority of endpoints to maintain their current level of protection. Christian Sophos Footer T&Cs Help Cookie Info Contact Support © 1997 - 2016 Sophos Ltd.

The group should have new Anti-Virus and Web control policies applied to it, configured as suggested above. All rights reserved. Every comment submitted here is read (by a human) but we do not reply to specific technical questions. navigate to this website The "inserts" section will change based on the hard disk vendor (for example "IDE\DISKxxxxxxxxxxxxxxxxxxx"My first thought is that it's some sort of bug, but what is weird is that it seems

First seen in Sophos Endpoint Security and Control 10.0 Cause A periodic background task checks that the Sophos Layered Service provider (LSP) is correctly installed and returns the error if a Likely nothing to worry about (unless it happens frequently).As for the decoding error - it has perhaps already been corrected.Christian:52535 AdrecDeRue 0 1 Oct 2015 2:36 PM In reply to QC: All rights reserved. For both perhaps your best course of action is to make the query "official" using the Submit Query form.

All rights reserved. Re-activating the Sophos LSP Follow the instructions below: Enterprise Console In the console locate the Anti-Virus and HIPS policy for the endpoint generating the error. Under 'Web protection' set the following two options to 'Off'. 'Block access to malicious websites' 'Downloading scanning' If using Web Control: Locate the Web control policy for the endpoint generating the Click here to go to the product suggestion community Protect Computers wizard unavailable I just added a new workstation, the enterprise console found it, but the "Protect Computers" option is unavailable

All rights reserved. Reboot the endpoint computer. Note: If this error appears on an upgrade from Sophos Endpoint Security and Control version 10.3.12 and later, and you have the Sophos Client Firewall installed, this issue can be caused Click here to go to the product suggestion community Scanning error message Good morning,I've noticed over the last few week the below message keeps popping up, i've tried a search but

Alternatively for licensed products open a support ticket. I moved the computer out of that OU, uninstalled Sophos, sysprepped, and booted again to test.