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Sophos Error Threat Detection Data Update Failed

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A: The "Client for Microsoft Networks" networking component is used by the Sophos AutoUpdate installer for creating the management account which updates SAV in the background. Or am I looking at this wrong? 0 Cayenne OP Jimbob Squarepants May 26, 2016 at 9:23 UTC My mind is blown right now. Please refer to the Computing Services PC Support Policy and the Computing Services Service Pricing page for more information. Backup the following registry key: For 32-bit systems this will be HKLM\SOFTWARE\Sophos\EE\Products\SophosPA\ For 64-bit systems this will be HKLM\SOFTWARE\Wow6432Node\Sophos\EE\Products\SophosPA\ Delete the above registry key Access the 'Update Managers' view in Sophos More about the author

All "functional" children are running SEC 5.0 and so does the parent. This is their "solution". ------------------------------------------------------ 1.    Open Security Center by clicking the Start button , clicking Control Panel, clicking Security, and then clicking Security Center. 2.    Click Malware protection, and then, under Virus protection, click Show me my available options. Email Reset Password Cancel Need to recover your Spiceworks IT Desktop password? User Manual In addition to this technical note, Computing Services makes available a user oriented installation guide.

Sophos Error 80040401

Users should not attempt to contact Sophos directly. Backup the following registry key: For 32-bit systems this will be HKLM\SOFTWARE\Sophos\EE\Products\SophosPA\ For 64-bit systems this will be HKLM\SOFTWARE\Wow6432Node\Sophos\EE\Products\SophosPA\ Delete the above registry key Access the 'Update Managers' view in Sophos In the 'Outstanding alerts and errors' section locate the error that accompanies the '80040404' error.

They tell me that " The solution provided is from Microsoft"...Sure it's from Microsoft alright. This guide can be found on the download page of the Computing Services website. Remember, this is the setting Sophos wants me to use: "Never warn me about suspicious activity (not recommended)      This is the least secure setting." - Microsoft tells us this is NOT Sophos Error 80040406 If you haven't already read 80040404 'Threat detection data update failed.' ...

I also havce an Update Manager that has not updated in over 72 hours but have no errors I can see.Thanks.:45445 Zebedee 0 25 Nov 2013 8:45 PM Hi.  I have The Share Deployment Operation Failed When Decoding Product Release The problem is just the "child" SUMs are failing to update from the shared out warehouse on the central server? This is only recommended for systems using dial-up. Thanks for the reply, Kim, message sent.

In this case, as useless as some think the warnings from Microsoft are, it actually gave me insight that lead to the discovery that my server was not updating correctly. Sophos Update Failed Cannot Connect Server If Patch is required at the child level (requires Internet access and not supported in an air-gap environment), choose one of the following options appropriate to your set-up Update the parent I want my systems to be secure and that's not done by disabling any pesky security prompt that comes my way.Or by re-imaging every time something like this happens. 0 Without that networking component, SAU cannot complete the install.

The Share Deployment Operation Failed When Decoding Product Release

If SAV is fully managed, the issue will be escalated to a desktop support technician. Note: Modifying the SEC install by running Setup.exe will recreate the SophosPA registry key, requiring step 1 to be actioned again. Sophos Error 80040401 When the child SUM updates and looks for the file specific to its own version it does not exist in the warehouse update location, causing the 'Sync failure' and logging the Sophos 80040406 On the parent I don't really care about the SEC version as no clients are managed there...ThanksThomas:25583 QC 0 6 Jun 2012 7:07 PM Hello Thomas,haven't upgraded to 5.1 yet but

Does that strike anyone else as odd? my review here If SAV is standalone, they will talk the user through the process of deleting or exempting the application on the system. As such, when SAV is run on an unsupported platform it is treated as an unsupported application for the purposes of determining the level, priority, and associated costs of providing support. SEO by vBSEO ©2011, Crawlability, Inc. Sophos Enterprise Console Update Manager Not Updating

Finally, if it is not listed there, check the c:\program files\sophos sweep for NT directory on the system. That's true.What does the update manager trace log have in it when the "child" SUM tries to update from the parent? I emailed THREE MORE TIMES without so much as a response. click site It may be too late, but give the Symantec removal tool for the product you left a shot on one of those units.

We'd love to hear about it! Sophos 80040410 As the Configure options drop down, point to Anti-Virus then choose On-access scanning from the menu.The On-access scan settings window will appear. A: The shield icon will not turn blue until the system is rebooted after the initial install of the SAV product on Win9x systems.

Left Click on the "Open Sophos Endpoint Security and Control" menu option.

A Remove button will appear next to it. So here's the SUMTrace...It starts with:2012-06-05 15:27:24 : Cmd-ALL << [I1021][ActionGatherCurrencyData-SDDM][DispatcherSupplements-2012-06-05T13-27-21-4] Action 'ActionGatherCurrencyData-SDDM' with caller 'DispatcherSupplements-2012-06-05T13-27-21-4' started...2012-06-05 15:27:24 : GatherCurrencyData: Considering payload Payload-SDDM...2012-06-05 15:27:24 : GatherCurrencyData: Sync marked as failed, sending Then remove and reinstall Sophos to see if it fixes the Windows Security reporting issue. Decode Operation Failed With An Unexpected Error. Details Failed To Read Customer File Content The "Scan for adware and PUAs" item should have a check mark.

I heard nothing by 5/16 and asked if they received the files. A: Configure your firewall software to allow ALUpdate.exe and ALMon.exe located in the c:\program files\sophos\AutoUpdate directory to have full access to the internet(Note: the firewall integrated into Windows XP SP2 or A menu will appear. navigate to this website Yes No Comment Submit Sophos Footer T&Cs Help Cookie Info Contact Support © 1997 - 2016 Sophos Ltd.

That said, if its a problem with Outlook 2010 on Win 7 specifically - have you tried poking at Office as the culprit?  Any add ons running in Outlook?  How about Send PM 13th March 2014,02:40 PM #7 jhothersall Join Date Sep 2008 Location East Lancashire Posts 181 Thank Post 54 Thanked 21 Times in 17 Posts Rep Power 20 Not Q: Sophos doesn't work with my firewall software. Sophos Community Search User Help Site Search User communities Email Appliance Endpoint Security and Control Free Tools Mobile Device Protection PureMessage Reflexion SafeGuard Encryption Server Protection Sophos Central Sophos Clean Sophos

Malicious software (malware) is a serious risk to user's, their data, and their ability to use their computer systems. I emailed again and received no response so I uploaded the files through their portal on 5/17. Conclusion The new Sophos products are discussed. I found a KB article that describes the issue perfectly.

Note:Modifying the SEC install by running Setup.exe will recreate the SophosPA registry key, requiring step 1 to be actioned again. URL was:http:///Warehouse/ec03188cd2c5bb12353ff926b32bc00bx000.datWhen trying to access this particular file in a browser, I do get a password prompt. Symantec's downloadable removal tool works much better (assuming you changed over from Symantec). Right click on the shield.

Why would Sophos want my computers to be less secure just to avoid fixing the actual problem?