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Sophos Install Error Codes

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Capturing this information and forwarding to Sophos Technical Support will help us investigate the underlying issue. Article appears in the following topics Endpoint Security and Control Endpoint Security and Control > Management Endpoint Security and Control > Endpoint Protection Endpoint Security and Control > Management > Enterprise Sophos Community Search User Help Site Search User communities Email Appliance Endpoint Security and Control Free Tools Mobile Device Protection PureMessage Reflexion SafeGuard Encryption Server Protection Sophos Central Sophos Clean Sophos Also, if the ping fails it can show that the Windows firewall has not been re-configured to allow deployment. http://phabletkeyboards.com/sophos-error/sophos-install-error-1618.php

The windows Event log will also help you to see which package has failed, E.g. Ensure the search direction is 'Down'. If you check the endpoint's ALC.log file you may find an error that is caused by the updating account (set in the Updating policy) failing to access the distribution point. Alternatively for licensed products open a support ticket.

Sophos Management Communications System Installation Failed With Error 0x643

This tool will install Windows PowerShell as part of the process. The computer may need additional configuration before installation. Windows Installer If you have Enterprise Console 5.0 or lower installed, Enterprise Manager, or Sophos Control Center ensure User Account Control (UAC) is disabled during the deployment.

Return: 5 MSI (s) (C0:18) [10:37:27:451]: Entering MsiProvideAssembly. Avoid troubleshooting an error from a log file created a long time ago - find a newer log file or re-run the installer to create a fresh log. Details: Failed to remove MCS Endpoint data folder.,
First seen in Sophos Cloud Managed EndpointUTM Managed Endpoint (Windows 2000+) Cause Either the Sophos Remote Management System's (RMS) 'AdapterStorage' directory cannot Installation Program Finishing With Code 145 Sophos Community Search User Help Site Search User communities Email Appliance Endpoint Security and Control Free Tools Mobile Device Protection PureMessage Reflexion SafeGuard Encryption Server Protection Sophos Central Sophos Clean Sophos

Check on the server that the C:\ProgramData\Sophos\Update Manager\Update Manager folder (default location) is shared and the group 'Everyone' has read access. Sophos Installation Program Finishing With Code 134 Note: Enterprise Console 5.1 or higher does not require UAC to be disabled. What To Do There are various reasons why the endpoint may fail to obtain an updating policy in the expected time allocated by the installer. In addition to that the MCS server being accessed will also be listed, e.g.:'https://mcs-amzn-eu-west-1-9af7.upe.p.hmr.sophos.com/sophos/management/ep', for the above example, can the Sophos certificate be obtained from this URL.

DylanAmos 0 10 Feb 2016 3:14 AM In reply to jak: Hi jak, I obtained these lines from above the one occurrence of return value 3 MSI (s) (C0:18) [10:37:27:451]: Executing Sophos Error Code 134 Troubleshooting the generic error 00000067 You need to check the installation logs and locate a more precise error, then search the knowledgebase for that code/error/phrase. Note: Always ensure you check the most recent log first. The return code for an installation can be found at the end of the 'Sophos Endpoint Bootstrap_[Timestamp].txt' log, typically in the user's temp location, i.e. %temp%.

Sophos Installation Program Finishing With Code 134

See article117837 for further details on allowing ping requests to be returned. Hi, I found a list of return codes in KB article120449 but only return code 144 and 146 are listed. Sophos Management Communications System Installation Failed With Error 0x643 Alternatively for licensed products open a support ticket. There Was An Unexpected Problem With The Installation Of Sophos Endpoint Security And Control If you do not find any information you can contact Sophos Technical Support for further advice.

What To Do For a high level error message check the Alc.log as viewable via Sophos Endpoint Security and Control by clicking on 'View updating log'. get redirected here Refresh the DNS settings on the computer (i.e., from a command prompt run: ipconfig /registerdns). All rights reserved. On the endpoint computer use the 'Resultant Set of Policy' window (Start | Run | Type: rsop.msc | Press return) to confirm the changes you made central for the Windows services Sophos Error 0x643

See Microsoft article:http://support.microsoft.com/kb/2918614. 'Known issue 2' on the list would require the Product Codes of the failing MSIs to be added to the registry as per this registry file. The central share cannot be accessed. The MSI log file: '%temp%\Sophos AutoUpdate Install log.txt' should be analysed to find the exact cause for the failure. navigate to this website If you need technical support please post a question to our community.

The endpoint computer may require a reboot to reconfigure itself or you can run gpupdate /force from a run box/command prompt to speed up the process. Sophos Return Code 16 The installation logs are located in either the Windows temporary folder or the temporary folder of the user account that was used to install the software. Sophos Community Search User Help Site Search User communities Email Appliance Endpoint Security and Control Free Tools Mobile Device Protection PureMessage Reflexion SafeGuard Encryption Server Protection Sophos Central Sophos Clean Sophos

If you need technical support please post a question to our community.

For example, the log file: 'Sophos MCS Install Log.txt' under %temp% or 'C:\windows\temp\' Tip: Searching the MSI log file for the text: Return value 3 should help you identify a custom jak 0 10 Feb 2016 3:36 AM In reply to DylanAmos: I'm not 100% sure if that 1607 return code from MsiProvideAssembly is expected or not as I don't have a Product Name: Sophos Management Communications System. Sophos Error 134 Cancel All Responses Answers Only Tom Hope 0 11 Apr 2016 11:50 AM Hi Clint, I have seen this issue before and is usually down to the following: 1 Check

Note: To understand how the console protects a computer (useful when troubleshooting) see article 12455. First, I got an error after I installed the Sophos Endpoint Security and Control Installer. Click Next. my review here AssemblyName: Microsoft.VC90.CRT,version="9.0.30729.6161",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="x86",type="win32", AppContext: , InstallMode: -4 MSI (s) (C0:18) [10:37:27:451]: Pathbuf: 0, pcchPathBuf: 0 MSI (s) (C0:18) [10:37:27:451]: MsiProvideAssembly is returning: 1607 MSI (s) (C0:18) [10:37:27:529]: Entering MsiProvideAssembly.

Searching non-MSI log files When checking log files that are not generated by the Microsoft Installer program it generally takes experience in reading the particular log files so you understand what Usage Instructions Navigate to the following MS Fix-It tool Website: http://support.microsoft.com/mats/Program_Install_and_Uninstall Either select Run Now or 'Advanced-Download to run on a different or disconnected computer' then Download (For use on computers Product Language: 1033. Manufacturer: Sophos Limited.

If you cannot delay using the Fix-It tool we will investigate the issue but with a lower priority. For example if the Sophos Anti-Virus Component failed then you will need to look for the log titled 'Sophos Anti-Virus Install Log_yyyymmdd_hhmmss.txt'. What To Do The MSI installation logs of the MCS package should be checked to identify an issue with the installation. Sophos Community Search User Help Site Search User communities Email Appliance Endpoint Security and Control Free Tools Mobile Device Protection PureMessage Reflexion SafeGuard Encryption Server Protection Sophos Central Sophos Clean Sophos

Product Version: 2.0.0. Important: When submitting the SDU output file, mention whether you can or cannot delay using the Fix-It tool. If you cannot locate a more precise error run the Sophos Diagnostic Utility on the endpoint computer and forward to Sophos Technical Support. jak 0 28 Oct 2016 11:14 AM In reply to RokJerman1: It's going to be rather generic.

Failing which please supply this log to Sophos Technical Support. 136 Cause The installation has failed to register with Sophos servers within the registration period (5 minutes). Note:This endpoint service is only required to be configured for Enterprise Console 5.0 and lower, Enterprise Manager and Sophos Control Center. Every comment submitted here is read (by a human) but we do not reply to specific technical questions. Can't uninstall.

Can you check the MSI log files that have been created for failure to install. Article appears in the following topics Endpoint Security and Control Endpoint Security and Control > Endpoint Protection Endpoint Security and Control > Endpoint Protection > Installer errors & information Did this Details: Unexpected product state 1 for product with code {A1DC5EF8-DD20-45E8-ABBD-F529A24D477B}, In this case, there has been a failure with an MSI run by SophosInstall.exe. AssemblyName: policy.9.0.Microsoft.VC90.CRT,version="9.0.30729.6161",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="x86",type="win32-policy", AppContext: , InstallMode: -4 MSI (s) (C0:18) [10:37:27:529]: Pathbuf: 0, pcchPathBuf: 0 MSI (s) (C0:18) [10:37:27:529]: MsiProvideAssembly is returning: 1607 MSI (s) (C0:18) [10:37:27:588]: Note: 1: 2318 2: MSI

All rights reserved. Counter after decrement: -1 MSI (c) (0C:FC) [10:37:27:650]: MainEngineThread is returning 1603 === Verbose logging stopped: 2/8/2016 10:37:27 === " Hope someone can help! This error code signifies that something has gone wrong but determining the cause requires further investigation. Example: Could not start installation program on the computer.